Bail Agent Job Description

Being a bail agent is more about who you know, than what you know. Don't take that wrong, because you have to know a lot of stuff! But you've got to know a lot of people to be successful. For starters, it helps to know the Sheriff and his deputies along with the Police Chief and the police officers. You also need to know the District Attorney and the assistant DA's along with the Judges and even the public defenders. But you also need to know the Court Clerks, the court administrators and the court bailiffs. And let's not forget the criminal defense attorneys along with their paralegals, clerks and assistants. And of course, it's very important that you know people who actually get in trouble and their families. As you can guess, that's the reason, it's very important that you "be from round here" in order to be successful at writing bail bonds in any given place.

As far as being a bail agent goes, you'll have to attend a 40 hour class that will teach the laws and regulations of being a bail agent, but it won't teach you how to be a bail agent. That takes a lot more than 40 hours and we'll teach you that. Here is some of what you can expect. Please realize that the following list includes typical responsibilities and there is always more.

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Underwriting

Use independent judgment to evaluate the interrelated considerations of flight risk and financial credit worthiness and overall dependability of the indemnitors and defendants in determining whether Mississippi Bonding Company should underwrite the risk of a criminal defendant's non-appearance in court – the bottom line – will the defendant show up for court. That means:

• Making sure you properly document all information from initial phone contacts which maximizes the potential of each bail lead by securing the key information (contact info of caller, name date-of-birth of defendant, etc.) and following up.
• Make sure you get all of the information from the jails and courts for the client
• Must complete indemnitors applications prior to posting the bond
• Execute complete defendant's applications
• Verify that all information received from indemnitors and defendants received is accurate
• Work each and every bail lead with a sense of urgency while providing outstanding customer service at all times.

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Customer Service

Mississippi Bonding has been in the bail bonding business since 1967. We have been here that long because we offer the best customer service and we treat everyone we deal with the way we want to be treated – with honesty and respect. We demand the same out of every agent that writes for us.

• Provide prompt, professional, non-judgmental customer service to the general public
• Inform all clients of the services performed
• Inform all clients and their indemnitors of their duties and responsibilities regarding the transaction in a professional manner
• Provide outstanding customer service with a sense of urgency in the following areas, including but not limited to: executing the bond, check-ins, court updates, payments as well as any other client issue that can and will arise on a daily basis
• Always maintain a professional personal appearance and adhere to the proper dress code while working with any customer. Indemnitor, court, jail or co-worker
• Always be a TEAM player and provide support as needed without hesitation and/or complaint.

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Experience Required

• Must be willing and able to obtain a Mississippi Soliciting Bail Agent license
• Pass an extensive background check performed by Mississippi Bonding Company
• Excellent written and verbal interpersonal/communication skills that ensure successful interaction with clients
• Possess basic computer skills including but not limited to: typing, Microsoft Office (Word, Outlook, excel, etc.)
• Proficient with the English Language (additional language speaking skills a plus)
• Ability to multi-task in high pressure situations and prioritize to maximize production and keep customer satisfaction to their highest level of expectations
• Ability to work with others as a team
• Ability to work by yourself
• Positive attitude and the ability to be proactive, resourceful and flexible
• Ability to take initiative and work with minimum supervision
• Flexibility to work non-standard hours as need

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The bail bonding business is a twenty-four hour customer service business. If you can't answer the phone when customers call – they won't call back. If you can't go when they need you – they won't call back and even more importantly – when a defendant calls you and you don't show up – the next time a defendant goes to call you the jailer will tell him – don't call that guy – he won't come. You have to be willing to go to the jail in the middle of the night and get up the next morning and be in court, always with a smile. If this sounds like something you're interested, please apply. By any definition, this is a sales job and if you don't think you would be good at being a salesperson – don't waste your time.